Delivery terms
Courier delivery
We deliver bouquets in Moscow and the near Moscow region. Delivery works around the clock 24/7, subject to registration and confirmation of the order by the manager from 9.30 a.m. to 6.30 p.m.
Types of delivery by time:
- Regular - delivery within any 3 hour interval, for example, from 6 pm to 9 pm
- By exact time - delivery in a 15-minute interval, for example, 18-18.1 pm. Delivery to the exact time is possible only within walking distance from the metro.
- Delivery early in the morning and late in the evening (6- 9 am and 9- 11.59 pm)
- Night delivery (12.01-6am)
- Within Moscow Automobile Ring Road (МКАД)
- Outside the Moscow Ring Road within walking distance from the metro (15 minutes walk)
- Delivery outside the Moscow Ring Road at an address more than 15 minutes walk from the metro (the cost is calculated depending on the address).
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Delivery time |
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| 9 am to 9 pm | 400 | 600 | 900 | 1200 | ||||||||
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6 am to 9 am 9 pm to 11.59 pm |
1000 | 1200 |
2000 is for 6-7 a.m. 900 is for 9-10 a.m. and 20-21 p.m 1500 for the rest options |
2300 is for 6-7 a.m. 1100 is for 9-10 a.m. and 20-21 p.m 1800 for the rest options |
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| 12.01 am to 6 am | 2000 | 2200 | 3000 | 3300 | ||||||||
How are we taking it? Why does the delivery cost so much?
Most of the bouquets to addresses within walking distance from the metro are delivered by our walking couriers. Couriers undergo obligatory instructions and carefully carry one or two bouquets at a time. All bouquets are packed according to the weather. Therefore, you can rest assured about delivery.
We also use the services of auto couriers (Get Courier and our auto couriers), if the address is far from the metro, outside the Moscow Ring Road and if it is impossible to send by foot courier.
We do not make money on delivery. Neat flower delivery by good pedestrian and auto couriers costs so much. Flowers are a product that is difficult to deliver and requires special attention and accuracy. Unlike the delivery of other goods, couriers do not take a lot of bouquets for times, but work in the following format: took a bouquet - delivered - returned for the next one.How long do you need to assemble and deliver the bouquet?
Minimum 4 hours for designer and all group bouquets, 2-3 hours for mono bouquets. The time depends on the workload of the workshop, the size, complexity of the bouquet and the remoteness of your address.
We work from 9.30 am to 6.30 pm. Therefore, for orders placed after 6.30 pm, the earliest interval for delivery: 12.01-3 pm.
What could go wrong?
If the recipient does not open the door and does not answer the phone within 15 minutes upon delivery to the address, the courier waits 15 minutes, after which he takes the bouquet back to the workshop. Re-delivery is paid in full.
The recipient or the Customer changes the address when the courier has already arrived at the address indicated in the order. Delivery is considered repeated and paid in full.
Is contactless delivery possible?
If you do not want to contact the courier, he will leave the bouquet in a shipping box near your door. The flowers in the box are well protected.
Pickup from workshop
You can pick up the goods from our workshop at the address: Moscow, Riga Square, 9, building 3. Please note that in order to take advantage of the possibility of self-pickup, the goods must be paid