Public Offer

Public offer to conclude a retail sale contract

Version No. 2 of 3 October 2026. Effective from 3 October 2026 until a new version is published.

Previous versions and their periods of validity: archive of versions.

Each Order is governed by the version in effect when it was placed.

In this public Offer, the terms below are used with the following meanings:

1. Terms and definitions

1.1. "Seller" – Individual Entrepreneur Gubaidullina

1.2. "Buyer" – any person (a citizen, an individual entrepreneur or a legal entity) who, by placing an order (hereinafter the "Order") for the purchase and delivery of "Flowers" for which information is published on the "Website", accepts this public proposal (offer) of the Seller to conclude a Retail Sale Contract.

1.3. "Acceptance of the Offer" – full and unconditional acceptance of the Offer by the Buyer by placing an Order on the "Website" and paying for it.

1.4. "Website" – the online shop letoflowers.com.

1.5. "Contract" – a contract for the retail sale of flowers, bouquets, flower arrangements and other goods presented on the Website.

1.6. "Goods" – a combination of flowers and other plants and special packaging (including baskets, planters, ribbons, etc.), arranged in accordance with the Buyer's requirements using professional floristry skills, as well as fruit, sweets, decorations, soft toys, cards and other text carriers, and additional gifts presented on the Website.

1.7. "Recipient" – the persons specified by the Buyer who receive the delivered Flowers, Gift Baskets and soft toys.

1.8. "Order" – a request by the Buyer, placed on the Seller's Website, for the purchase and delivery of Goods, which contains information agreed by both Parties on the quantitative and qualitative characteristics of the Goods and on the time and place of their delivery. The list of information to be agreed by the Parties to the Contract when placing an Order is determined by clause 2 of the Offer. The Buyer may place an Order on the online shop's website or through an operator using the phone numbers given on the website, on the terms of this public offer. By placing an Order for the purchase and delivery of Goods for which information is published on the Website, the Buyer accepts this public proposal (offer) of the Seller to conclude a Retail Sale Contract. The proposal to conclude a Retail Sale Contract applies to any Flowers (and other Goods) (except seasonal ones) for the entire period during which information on the relevant Flowers is published on the Website. The Retail Sale Contract is deemed concluded from the moment of Acceptance of the Offer by the Buyer in accordance with clause 1.3 of this Offer.

2. Subject of the Contract

2.1. The Seller undertakes to arrange delivery in accordance with the current price list and catalogues published on the Website and to arrange delivery of the goods to Recipients, and the Buyer undertakes to pay for the Goods on the terms of this Contract. The quantity and name of the Goods are determined by the Buyer's Order placed in accordance with the rules published on the Website.

2.2. The total amount of the Buyer's order (hereinafter the "Order Amount") includes the purchase price of the Goods, cards and other accompanying goods, as well as the cost of delivery to the persons specified by the Buyer.

2.3. If, when placing an Order, the Buyer specifies remote delivery areas or rare (seasonal) varieties of Flowers, the final price and other terms of the contract are agreed by phone or email.

2.4. The Goods are to be delivered to the Recipient at the address specified in the Order. The time needed to fulfil the Buyer's order depends on the type of Goods (bouquets and flower arrangements, wedding bouquets, exclusive baskets), the delivery conditions (delivery during working hours, delivery on public holidays and the days before them, delivery outside working hours), the place of delivery and the service zone. Delivery times for the Goods are described in detail in the "Delivery terms" section.

2.5. When registering (placing) an Order on the Seller's Website, the Buyer undertakes to provide the following registration information about themselves and the Recipient of the Goods:

• surname and first name (in Russian), email address and contact phone numbers;
• surname and first name (in Russian) of the Recipient of the Goods, the actual delivery address, contact phone numbers and delivery preferences.

2.6. The Seller is not responsible for the content and accuracy of the information provided by the Buyer when placing an Order, including the personal data provided by the Buyer.

2.7. The Seller may engage third parties to fulfil Orders while remaining responsible to the Buyer and the Recipient for their actions.

2.8. The Seller processes the personal data of the Buyer and the Recipient in accordance with the Personal Data Processing Policy published at letoflowers.com/include/licenses_detail.php. The personal data needed to place, fulfil and deliver the Order is processed by the Seller on the basis of the contract concluded by accepting this Offer; no separate consent is required for this. Acceptance of this Offer is not consent to receive advertising (clause 2.9).

2.9. Consent to receive advertising and informational mailings is given by the Buyer optionally, by a separate tick when placing the Order. An Order can be placed without this consent. Consent may be withdrawn at any time: by replying in the channel through which the message was received; by telling the manager; by writing to hello@letoflowers.ru; or via the "Unsubscribe" link in an email.

3. Rights and obligations of the Parties

3.1. The Seller shall:

3.1.1. Arrange, with the involvement of third parties, the delivery and handover of the Goods to the Recipient in accordance with the Order accepted for fulfilment.

3.1.2. After the Goods have been handed over to the Recipient, inform the Buyer that their Order has been completed by SMS or WhatsApp message to the phone number, or by email to the address, specified by the Buyer when placing the Order. If no objections are received from the Buyer within 24 (twenty-four) hours of the handover of the Goods to the Recipient, the Seller's obligation to hand over the Goods is deemed fulfilled. This does not limit the Buyer's rights under consumer protection legislation, including the right to make claims concerning defects in the Goods.

3.1.3. If the Recipient is not present at the place of delivery at the agreed time or the Buyer has given an incorrect or incomplete address, the Seller contacts the Recipient and the Buyer using the contact details in the Order to agree a new delivery time or address. If delivery cannot be agreed, the Seller's obligation to deliver is deemed fulfilled from the moment the Goods were delivered to the address stated in the Order (Article 497(3) of the Civil Code of the Russian Federation). In that case, and also if the Recipient has refused to accept the Goods, the Goods are returned to the studio at 13, 2-ya Rybinskaya Street, Moscow, and kept there for 24 hours from their return; the Seller notifies the Buyer of this using the contact details in the Order. Within this period, the Buyer may collect the Goods themselves, agree a repeat delivery, or decline the Goods and claim a refund of the amount paid. A repeat delivery is made at a new time agreed with the Seller, at the rates in the "Delivery terms" section of the Website (clause 23 of the Rules for the Retail Sale of Goods approved by Resolution No. 657 of the Government of the Russian Federation of 30 May 2026). If the Buyer declines the Goods within this period, the Seller refunds the amount paid less the cost of delivering the Goods to the delivery address and the same amount again for returning them to the studio, calculated in accordance with clause 6.3.1 of the Offer. If within 24 hours the Buyer has not collected the Goods, has not agreed a repeat delivery and has not claimed a refund of the amount paid, the Order is deemed fulfilled and the amount paid is not refunded. If the Recipient refused to accept the Goods because they do not match the Order or are defective, the cost of delivery is not deducted, and the storage period and the rule in the preceding sentence do not apply: the Buyer exercises the rights provided for by clauses 6.2 and 6.3.1 of the Offer in full. This clause does not limit the Buyer's rights concerning defects in the Goods (clause 6.2 of the Offer).

3.2. The Seller may:

3.2.1. If the Buyer has given an incorrect (including a non-existent) or incomplete address for the Recipient, the procedure in clause 3.1.3 of the Offer applies.

3.2.2. Deliver the Goods to an address other than that specified in the Buyer's Order, provided that the new delivery address and time have been agreed with the Recipient.

3.2.3. The Seller is not liable for damage caused to the Buyer as a result of the Buyer's improper use of the Goods purchased in the online shop.

3.2.4. The Seller may cancel an Order unilaterally (in full or in part) if it is objectively impossible to fulfil the Order, including but not limited to: the lack of the necessary flowers/materials of proper quality at suppliers/in stock, the discontinuation of supplies, the discovery of defects/spoilage of the goods before their handover to the Recipient, and other circumstances beyond the Seller's control that make it impossible to fulfil the Order within the agreed time. In that case, the Seller notifies the Buyer by phone, via a messaging app or by email, using the contact details given when the Order was placed, and refunds to the Buyer the amount paid for the unfulfilled part of the Order within 10 (ten) calendar days of the date of the notification/receipt of the Buyer's refund claim (whichever is later), by the same method as was used for payment, unless the Parties have agreed another method.

3.3. The Buyer shall:

3.3.1. Pay the Order Amount before the Goods are delivered to the Recipient in accordance with the terms of the Order placed by the Buyer. The Buyer may pay for the ordered Goods by one of the following methods described in the "Payment and order processing" section.

3.3.2. Reimburse the Seller's costs only in the cases expressly provided for in clauses 3.1.3, 6.3.1 and 6.6 of the Offer and in Article 18(5) of Law of the Russian Federation "On the Protection of Consumer Rights".

3.4. The Buyer may:

3.4.1. The Buyer may decline the Goods, make claims concerning defects in them and receive a refund of the amount paid in accordance with the procedure established by clause 3.1.3 and section 6 of the Offer and by the "Returns and order changes" page (letoflowers.com/help/warranty/). If defects are found in the Goods, including at the moment of delivery, the Buyer may, at their choice, make the claims provided for by Article 18 of Law of the Russian Federation "On the Protection of Consumer Rights".

4. Additional terms

4.1. This Contract enters into force upon acceptance of the offer by the Buyer and remains in force until the Parties have fully performed the obligations provided for by and arising from the Contract.

4.2. By placing an Order, the Buyer confirms that the terms of this Contract and the other terms set out on the Website at letoflowers.com at the time the Contract is concluded are accepted by the Buyer without any objections and correspond to the Buyer's true intention as a Buyer. By placing an Order, the Buyer has understood the meaning of the terms, words and expressions used in this Contract in accordance with their statutory definition and/or interpretation under the legislation of the Russian Federation.

5. Making up bouquets, signature bouquets, replacement of flowers

5.1. The signature bouquets and arrangements shown on the website are not repeated. The florist determines the composition of the bouquet (arrangement) independently in accordance with the specified colour range and price.

5.2. If, when a bouquet of a single type of flower is ordered, the required flowers are not in stock or are not of proper quality, the manager contacts the Buyer by the phone number given in the order and offers options for replacing the goods.

5.3. If the manager is unable to contact the Buyer by phone and email, the florist makes up the bouquet, replacing the missing items with items of equivalent quality and value.

5.4. If, when placing the order, the Buyer did not specify the desired colour of roses, tulips or any mono-arrangements and cannot be contacted for any reason, the bouquet is made up in a colour range chosen by the florist so that the order is fulfilled on time.

6. Returns, exchanges and refusal of Goods

6.1. The relationship between the Buyer and the Seller is governed by the Civil Code of the Russian Federation, Law of the Russian Federation No. 2300-1 of 7 February 1992 "On the Protection of Consumer Rights" (the "Law") and the Rules for the Retail Sale of Goods approved by Resolution No. 657 of the Government of the Russian Federation of 30 May 2026 (the "Sale Rules").

6.2. Goods of inadequate quality. If defects are found, the Buyer may, at their choice, make the claims provided for by Article 18 of the Law, including claims for replacement of the Goods, a proportionate reduction in the price or a refund of the amount paid. So that a complaint can be considered promptly, the Buyer is advised to report a defect within 24 hours of delivery and to attach a photograph of the Goods stating the Order number; this does not limit the periods established by Article 19 of the Law. The Seller undertakes to reply to a complaint within 24 hours and satisfies a claim for a refund within the period established by Article 22 of the Law. If the delivery time is not met, the Seller offers the Buyer bonus points or a discount on the next Order; this does not limit the Buyer's rights under the Law, including the right to a penalty under Article 23.1 of the Law.

6.3. Refusal before delivery of the Goods. The Buyer may decline the Goods at any time before they are handed over (Article 26.1(4) of the Law). If the Buyer declines the Goods before the courier arrives at the delivery address, the Seller refunds the amount paid in full. Refusal at the moment of handover is governed by clause 6.3.1 of the Offer, and refusal after an unsuccessful handover by clause 3.1.3 of the Offer.

6.3.1. Refusal on handover. When the Goods are handed over, a Buyer who receives the Goods in person may inspect them and decline them. If the Goods do not match the Order or are defective, the Seller, at the Buyer's choice, replaces the Goods, refunds the amount paid in full or satisfies another claim provided for by Article 18 of the Law. If the refusal is not related to a mismatch between the Goods and the Order or to defects in the Goods, the Seller refunds the amount paid less the cost of delivering the Goods to the delivery address and the same amount again for returning them to the studio. The cost is calculated at the rates in the "Delivery terms" section of the Website or, for addresses not listed in the table of rates, at the delivery cost calculated when the Order was placed. This sum is the amount, agreed by the Parties, of the Seller's necessary costs of delivering the Goods and returning them to the studio (as regards delivery to the delivery address, Article 497(4) of the Civil Code of the Russian Federation; as regards return to the studio, Article 26.1(4), paragraph 5, of the Law). If the Goods were refused by the Recipient rather than by the Buyer, the Goods are returned to the studio and the procedure in clause 3.1.3 of the Offer applies.

6.4. Exchange and return of Goods of proper quality. Cut flowers and plants of proper quality are not subject to exchange or return. They are included in item 13 ("Animals and plants") of the List of Non-Food Goods of Proper Quality Not Subject to Exchange (approved by Resolution No. 657 of the Government of the Russian Federation of 30 May 2026). This clause applies to all methods of purchase: in person at the studio, by ordering on the Website, by phone or via messaging apps. It does not limit the Buyer's right to decline the Goods before they are handed over (clauses 3.1.3, 6.3 and 6.3.1) or to make claims concerning defects in the Goods (clause 6.2).

6.4.1. Other Goods of proper quality (vases, toys and other add-ons other than cut flowers and plants) purchased on the Website, by phone or via messaging apps may be returned by the Buyer within 7 days of their handover if their presentation, their consumer properties and a document confirming the fact and terms of purchase are preserved; the absence of such a document does not prevent the Buyer from relying on other evidence of the purchase of the Goods from the Seller (Article 26.1(4) of the Law). The List referred to in clause 6.4 does not apply to such Goods.

6.5. Goods with individually defined features. The Buyer may not decline Goods of proper quality that have individually defined features if such Goods can be used exclusively by the Buyer (Article 26.1(4) of the Law). Such Goods may include arrangements with a name, an inscription or another personal element that cannot be separated from the arrangement.

6.6. Method of returning Goods of proper quality. Where Goods of proper quality are returned to the Seller, the Buyer returns them by any method of their choice that allows the Seller to check the condition of the Goods on receipt, for example by delivering them to the studio at 13, 2-ya Rybinskaya Street, Moscow, or by courier. At the Buyer's request, the Seller will agree another method of return. The cost of delivering the Goods to the Seller and the risk of accidental loss of or damage to the Goods in transit are borne by the Buyer (Ruling No. 7-P of the Constitutional Court of the Russian Federation of 17 February 2026). Goods of inadequate quality are accepted by the Seller from the Buyer (Article 18(5) of the Law) and, where necessary, collected at the Seller's expense.

6.7. Refunds. Where the Buyer lawfully declines the Goods, the Seller refunds the amount paid no later than 10 days from the date on which the claim is made, less the Seller's costs of delivering the returned Goods of proper quality from the Buyer (Article 26.1(4) of the Law); where the Goods are declined on handover or after being returned to the studio, the amount withheld is determined by clauses 6.3.1 and 3.1.3 of the Offer. Where Goods of inadequate quality are declined, the amount paid is refunded in full, without deductions. As a rule, the Seller refunds money by the same method as was used for payment. If the Buyer has given the details of a bank account or another electronic means of payment in the claim (clause 24 of the Sale Rules), the refund is made to those details. The claim states the Order number and/or the phone number or email address given when the Order was placed and, if the refund is to be made to an account, the account details. At the Buyer's written request, the amount may be credited towards payment for the next Order.

6.8. Costs of refunding. The costs of transferring money when refunding a payment are borne by the Seller in all cases.

6.9. Complaints. Complaints are sent in writing to the email address hello@letoflowers.ru or to the address for enquiries given in the Seller details (clause 24 of the Sale Rules). The Seller sends its reply in writing (electronically) to the email address or postal address given in the complaint (clause 5 of the Sale Rules).

Seller details

Individual Entrepreneur Aida Rushanovna Gubaidullina

Taxpayer ID (INN): 165507103300

Primary State Registration Number (OGRNIP): 317169000078342

State registration: entered in the Unified State Register of Individual Entrepreneurs on 16 May 2017 by Interdistrict Inspectorate No. 18 of the Federal Tax Service for the Republic of Tatarstan

Place of registration: Kazan, Republic of Tatarstan

Address for enquiries, complaints and returns of Goods: 13, 2-ya Rybinskaya Street, Moscow 107113 (Leto Flowers studio)

Email for complaints: hello@letoflowers.ru

Phone and WhatsApp: +7 905 553-67-36

Website: letoflowers.com