FAQ

●     Flowers depend on seasons, so not every flower can be ordered at any time of year.

●     Sometimes even a flower in its mid season might not be delivered by our suppliers for one reason or another.

●     Flowers might be delivered of poor quality, and in that case we replace them with their counterparts.

The more complex composition of the bouquet is and the more exotic flowers are used, the lower the possibility of 100% replication is. However, every single bouquet you see on our website is made by our florists and we always stick to our style.

The bouquet won’t be exactly the same as in the picture and it’s great! The bouquet will be unique. There is its own fascination in flowers changeability and versatility, and every flower is beautiful in its own way. Trust us and our style, and your bouquet will be extraordinary, unique, and made of the freshest and the top-quality flowers.

Below you can see the Powder bouquet made during the year. As you can see, all of the bouquets differ a little, but all of them are made in the same style and color grade.

Here you can see more examples of bouquets, very close to each other in composition, made a few days apart by the same florist, but they aren’t exactly the same even though they are made of same flowers.

In comparison with «repeatability» of simple bouquets, signature flowers differ from each other even more, because the combination of flowers is more complex and diverse. When you order a signature bouquet, you choose it’s colour, preferable flowers and flowers you don’t want us to use in the composition, but on the whole you rely on the sense of taste and skills of our florists. If you aren’t ready for that and you want to know which flowers exactly will be used, you should take a look at mono bouquets and bouquets of two-three flowers.

Below you can see examples of red signature bouquet made for different orders:

One more thing: if you order a bouquet urgently, flowers might be delivered to you when they still haven’t fully opened their petals. We’ve just unpacked them, and they need some time to drink water, straighten out their petals and get to their natural shape.

If you have described accurately all your preferences and we’ve followed them, but when you receive the picture of it you realise that you haven’t told us something or just change your mind (e.g. you decided you want not an orange bouquet but a peach-colored bouquet), we can make small alterations but we can’t remake the bouquet completely. We’ve already bought and used flowers for your order, we can’t use them elsewhere or return them to our suppliers. Besides, let’s value work of the florists: they’ve spent their time and efforts for the order. There is another way: to order another bouquet for another payment.

If you have described all your wishes in detail but we’ve missed something and haven’t followed them, we will correct them or remake the bouquet at our expense.

We’re still learning to read your mind, but we still haven’t mastered it :) So the more detailed you make your order, the higher the possibility is that we’ll make a bouquet you’ll love. Just sending the picture and saying «make it similar to this one» isn’t a detailed description. Every person has their own understanding of similarity: that includes colour, presence of certain flowers in the composition, packaging of the bouquet etc.

Sometimes it might appear (and it’s common practice in some offline flower shops) that we can reassemble flowers until you like the bouquet. However, our quality standards don’t allow us to reuse flowers several times, because flowers are very delicate material and they lose their freshness every time they are removed and «used».

We buy flowers specifically for every certain order and use them only once. That means you get the most fresh flowers, but the other side of it is that we can’t send flowers back to the supplier or use them somewhere else.

The good news is that we handle flowers with the greatest care and you won’t receive any worn-out flowers.

That is the reason why we can’t make several variants of a bouquet for you until you choose one. To get a bouquet you like in one go, you should give us as much detail as possible. 

It is important for us that flowers are delivered to you intact, that’s why we  pack bouquets depending on the weather: in winter we protect them from cold with warm packaging, in rain we put additional cover-up to protect flowers from water. Besides, we deliver all bouquets on water, so that they aren’t left without water even for the time of delivery. Every bouquet is delivered in a shipping box for additional protection.

Nevertheless, flowers are living organisms, and nobody can give you 100% guarantee for their «behaviour». Their condition depends on lots of factors, for example: handling and care, air humidity and the temperature in the room, atmosphere. It is best to keep flowers out of draughts and direct sunlight, away from heating systems and fruits.

Please note that in accordance with the Law of the Russian Federation On Protection of Consumers’ Right from 07.02.1992 №2300–1 (in edition from 25.10.2007) and the RF Government Decree from 19.01.1998 №55 (in edition from 27.03.2007) cut flowers and potted flowers cannot be exchanged or returned (that is stated in the list of positions of the non-food category of non-conforming goods that cannot be exchanged or returned). A purchaser of an online store has a right to refuse the receipt of goods if the goods that are delivered are non-conforming (on the ground of paragraph 3 of the article 497 of the Civil Code of the Russian Federation, article 21 of the Law On Protection of Consumers’ Right).

We consider claims if the bouquet wilts during 24 hours after delivery. For consideration of your claim send us a picture of the bouquet with a detailed description of the situation to the email [email protected] or W/App 8(905)553-67-36.

Don’t worry, the flowers will be all right!

You can pay for your order on the website by a credit card or with a payment link. We accept foreign cards. But sometimes payments from cards issued outside of Russia do not go through, as they are blocked by the bank that issued the card. You can try paying with a different card or contact your bank for details.