We try to keep the catalog up to date and update it according to seasonality and availability. However, situations are possible that the flower is over, it is of inadequate quality or did not arrive in delivery. And even if the flower "is on the balance" in the system, it is impossible to say that it is until you are convinced of this "with your eyes".

If the flower is in season, then it is displayed "in stock" on the website. However, our managers always confirm the order after placing. If the availability of a flower is very unstable, then you will see the "check availability" tag on the product.

• Flowers aren’t printed in a factory, every flower is a living organism that is unique, and fowers of the same variety can differ in shape, size and colour shade. That’s why bouquets consisting of exactly the same flowers can’t look exactly the same way.
• Flowers depend on seasons, so not every flower can be ordered at any time of year.
• Sometimes even a flower in its mid season might not be delivered by our suppliers or might be delivered of poor quality, and in that case we replace them with their counterparts.

The more complex composition of the bouquet is and the more exotic flowers are used, the lower the possibility of 100% replication is.  If you are not ready for experiments and want to know exactly the composition, take a closer look at Mono, Duo and Trio bouquets.

For example, all Signature bouquets are complex and creative compositions. When assembling them, we use a large number of different seasonal colours, and the likelihood that the composition will be repeated is extremely small. If you see the word "author" or "signature" in the title, be prepared for the bouquet to be different and you rely on the florist's taste within a given range and mood.

However, every single bouquet you see on our website is made by our florists and we always stick to our style

We’d really like to do that, but flowers are living organisms, that’s why it’s impossible to guarantee the level of unfurling of flowers, their colour shade, size etc. We can’t glue flowers to the bouquet, paint or grow them in the perfectly same way.

Usually we use flowers with tight blooms, to let you see the opening process at your home. Each flower is unique and needs different time to open up. Even blooms from the same pack can open differently. The speed of opening depends on many factors such as time of cutting, temperature while keeping and transportation, climate of your home.

One more thing: if you order a bouquet urgently, flowers might be delivered to you when they still haven’t fully opened their petals. We’ve just unpacked them, and they need some time to drink water, straighten out their petals and get to their natural shape.

We love to send bouquets when the customer is happy. Please describe in as much detail as possible what exactly you do not like in the bouquet, and we will make changes to it. Please be as specific as possible, because we can only make changes to the bouquet once.

Please note that changes will take time and delivery may be shifted to a later date. And also the fact that it is much easier to make changes to the bouquet than to the compositions in hat boxes and baskets.

We ask you to understand that we buy flowers specially for you. Therefore, the more clearly you describe your wishes, the more likely we will make a bouquet that you like. Send a photo of the bouquet and say "make it similar" is not a detailed description. We need to understand what exactly you liked and hooked on it (shape, volume, color, composition, mood, association, etc.)

We do not store ready-made bouquets. All our bouquets are made to order: this ensures the freshness and high quality of our work. After you choose the option you like on the site, we will create a similar bouquet. We will preliminarily coordinate with you all color changes, if any.

We will send you a photo of the finished bouquet. Only after your approval, we will send the bouquet for delivery.

Yes, wrapping of flowers is included in the price. We will tie the bouquet with ribbons and wrap it in pretty packaging paper. You can put your preferences in colour of packaging paper and ribbons in the field for comments to the order.

It is important for us that flowers are delivered to you intact, that’s why we  pack bouquets depending on the weather: in winter we protect them from cold with warm packaging, in rain we put additional cover-up to protect flowers from water. Besides, we deliver all bouquets on water, so that they aren’t left without water even for the time of delivery. Every bouquet is delivered in a shipping box for additional protection.

We have neutral brand cards that we can sign on your behalf. Just send us words you want to tell to a receiver, and we will write it and deliver with a bouquet.

We take all measures to ensure the freshness and safety of the flower:

• We work only with fresh material and buy it from trustworthy suppliers, flowers are treated properly and always go through quality control. If we have doubts about the quality of the ordered flower, the manager will call you and offer some alternatives.
• We do not make bouquets for the shop window and do not reassemble old bouquets. All bouquets are made strictly to order.
• Bouquets are always packed on water and accordingly to the weather (in winter the packing is to keep flowers warm, in rain there is additional wrapping to protect them from rain).
  
• All bouquets are delivered in shipping boxes. Also we put care instructions and fertilizing that prolongs freshness of flowers to every bouquet.

Nevertheless, flowers are living organisms, and nobody can give you 100% guarantee for their «behaviour». Their condition depends on lots of factors, for example: handling and care, air humidity and the temperature in the room, atmosphere. It is best to keep flowers out of draughts and direct sunlight, away from heating systems and fruits.

Please note that in accordance with the Law of the Russian Federation On Protection of Consumers’ Right from 07.02.1992 №2300–1 (in edition from 25.10.2007) and the RF Government Decree from 19.01.1998 №55 (in edition from 27.03.2007) cut flowers and potted flowers cannot be exchanged or returned (that is stated in the list of positions of the non-food category of non-conforming goods that cannot be exchanged or returned). A purchaser of an online store has a right to refuse the receipt of goods if the goods that are delivered are non-conforming (on the ground of paragraph 3 of the article 497 of the Civil Code of the Russian Federation, article 21 of the Law On Protection of Consumers’ Right).

We consider claims if the bouquet wilts during 24 hours after delivery. For consideration of your claim send us a picture of the bouquet with a detailed description of the situation to the email hello@letoflowers.ru or W/App 8(905)553-67-36.

Bouquets for morning deliveries are made out of fresh flowers the night before the delivery and stored in the floral refrigerator. It doesn’t matter to flowers whether they are kept in the refrigerator separately or in a composed bouquet. The floral refrigerator keeps flowers fresh and one night doesn’t make any difference to them.

Don’t worry, the flowers will be all right!

Yes, every single picture on the website is made by us and every single bouquet in these pictures is made by our florists. Unfortunately, now and then we come across our pictures on the websites of unprincipled and dishonest companies.