We have neutral brand cards that we can sign on your behalf. Just send us words you want to tell to a receiver, and we will write it and deliver with a bouquet.
Usually we use flowers with tight blooms, to let you see the opening process at your home. Each flower is unique and needs different time to open up. Even blooms from the same pack can open differently. The speed of opening depends on many factors such as time of cutting, temperature while keeping and transportation, climate of your home.
It depends on type of flowers. Bouquet of 9 roses or peonies can be small, but it becomes bigger when flowers open up. On the other hand, bouquet of 9 hydrangeas as huge as bouquet of 50-60 roses. If you want to know how your bouquet will look, just ask our manager and she will send you a photo example.
- Flowers aren’t printed in a factory, every flower is a living organism that is unique, and fowers of the same variety can differ in shape, size and colour shade. That’s why bouquets consisting of exactly the same flowers can’t look exactly the same way.
- Flowers depend on seasons, so not every flower can be ordered at any time of year.
- Sometimes even a flower in its mid season might not be delivered by our suppliers or might be delivered of poor quality, and in that case we replace them with their counterparts.
The more complex composition of the bouquet is and the more exotic flowers are used, the lower the possibility of 100% replication is. If you are not ready for experiments and want to know exactly the composition, take a closer look at Mono, Duo and Trio bouquets.
For example, all Signature bouquets are complex and creative compositions. When assembling them, we use a large number of different seasonal colours, and the likelihood that the composition will be repeated is extremely small. If you see the word "author" or "signature" in the title, be prepared for the bouquet to be different and you rely on the florist's taste within a given range and mood.
However, every single bouquet you see on our website is made by our florists and we always stick to our style
One more thing: if you order a bouquet urgently, flowers might be delivered to you when they still haven’t fully opened their petals. We’ve just unpacked them, and they need some time to drink water, straighten out their petals and get to their natural shape.
Please note that changes will take time and delivery may be shifted to a later date. And also the fact that it is much easier to make changes to the bouquet than to the compositions in hat boxes and baskets.
We ask you to understand that we buy flowers specially for you. Therefore, the more clearly you describe your wishes, the more likely we will make a bouquet that you like. Send a photo of the bouquet and say "make it similar" is not a detailed description. We need to understand what exactly you liked and hooked on it (shape, volume, color, composition, mood, association, etc.)
Sometimes it might appear (and it’s common practice in some offline flower shops) that we can reassemble flowers until you like the bouquet. However, our quality standards don’t allow us to reuse flowers several times, because flowers are very delicate material and they lose their freshness every time they are removed and «used».
We buy flowers specifically for every certain order and use them only once. That means you get the most fresh flowers, but the other side of it is that we can’t send flowers back to the supplier or use them somewhere else.
The good news is that we handle flowers with the greatest care and you won’t receive any worn-out flowers.
That is the reason why we can’t make several variants of a bouquet for you until you choose one. To get a bouquet you like in one go, you should give us as much detail as possible.
It is important for us that flowers are delivered to you intact, that’s why we pack bouquets depending on the weather: in winter we protect them from cold with warm packaging, in rain we put additional cover-up to protect flowers from water. Besides, we deliver all bouquets on water, so that they aren’t left without water even for the time of delivery. Every bouquet is delivered in a shipping box for additional protection.
- We work only with fresh material and buy it from trustworthy suppliers, flowers are treated properly and always go through quality control. If we have doubts about the quality of the ordered flower, the manager will call you and offer some alternatives.
- We do not make bouquets for the shop window and do not reassemble old bouquets. All bouquets are made strictly to order.
- Bouquets are always packed on water and accordingly to the weather (in winter the packing is to keep flowers warm, in rain there is additional wrapping to protect them from rain).
- All bouquets are delivered in shipping boxes. Also we put care instructions and fertilizing that prolongs freshness of flowers to every bouquet.
Nevertheless, flowers are living organisms, and nobody can give you 100% guarantee for their «behaviour». Their condition depends on lots of factors, for example: handling and care, air humidity and the temperature in the room, atmosphere. It is best to keep flowers out of draughts and direct sunlight, away from heating systems and fruits.
Please note that in accordance with the Law of the Russian Federation On Protection of Consumers’ Right from 07.02.1992 №2300–1 (in edition from 25.10.2007) and the RF Government Decree from 19.01.1998 №55 (in edition from 27.03.2007) cut flowers and potted flowers cannot be exchanged or returned (that is stated in the list of positions of the non-food category of non-conforming goods that cannot be exchanged or returned). A purchaser of an online store has a right to refuse the receipt of goods if the goods that are delivered are non-conforming (on the ground of paragraph 3 of the article 497 of the Civil Code of the Russian Federation, article 21 of the Law On Protection of Consumers’ Right).
We consider claims if the bouquet wilts during 24 hours after delivery. For consideration of your claim send us a picture of the bouquet with a detailed description of the situation to the email hello@letoflowers.ru or W/App 8(905)553-67-36.
Don’t worry, the flowers will be all right!
Yes! We never give your personal information. But if you don’t want to be anonymous, just ask as to sign a card.
Of course! We will send you a message as soon as courier delivers a bouquet.
There is also an option for you to take only the bouquet from the box, and the courier will take the box back.
The perfect timing to order a bouquet is a day before its delivery. This way we can discuss all the details with no rush, get fresh and high-quality flowers if they’re out of stock and you’ll get a bouquet you wanted in the most possibly perfect way.
If you are in rush, then the most important thing is to place an order before 6.30 pm, because the working hours of our florists are from 9.30 am to 6.30 pm. However, even if you order flowers at 6.29 pm, we will make you a bouquet and will deliver it on the same evening as the order, at night or early next morning. If you haven’t made any order before 6.30 pm and the florists have already left the studio, we will make the bouquet next morning and deliver it after 12 pm.
However, if you order flowers for the same day or night, it is best to put your order not at 6.29 pm, but before 5 pm on weekdays and before 3 pm on Sunday. It is important because the flowers you want might be out of stock and we will need to get them from our suppliers: suppliers work until 5 pm on weekdays and until 3 pm on Sundays.
It is possible that there was some disfunction and you should try to make your payment one more time. Also you can contact us on WhatsApp/Telegram on 8(905)553-67-36 and we’ll make you a link for payment.
Though we accept payments from abroad, sometimes it happens that the payments are blocked by the bank that has issued it. You can try to pay by other card or contact your bank to find out the details.
1. We have a Loyalty Program, under which you receive bonuses for each order. The amount of bonuses depends on the total value of the orders that you have made with us. You can use bonuses when paying for the following orders. Read more
2. We have a referral program. You can get bonuses for the recommendation (if you have already made an order and recommend us to your friends, as well as if you yourself came on the recommendation from a friend - in this case, each party receives 500 bonuses). To use the program, you need to share a code or a link from the Bonuses section of your Personal Account. If you have not placed an order with us before, then the link will not work.
3. If you have already made an order with us, you can write a review on the page of the product you bought and get 300 bonus for review.
We are not a store with limited selection. We have a huge variety of different flowers, because we purchase flowers from our suppliers special for each order. As we got flowers by packs (10/20/50 pc) not by pieces, we can’t send you one rose or peony, because we will have to cancel the rest of the pack.
As the result, we set prices accordingly to our pricing policy to be cost effective, and also be able to work, bring joy to our clients, develop and grow.
What we do know is the quality of flowers we use. Also we know that the flower shops that compete on price have to:
- get cheaper flowers from suppliers (that is flowers smaller in size and lower in quality),
- use old or written-off flowers,
- pay less to their workers, which results in high employee turnover (the best experienced workers quit),
- steal other company's photos and even texts (will you trust such a company?)
- give up on investing in development of processes and customer care.
Besides that, we never use flowers that overblossomed: that means that they will wilt very soon, let alone we never open the flowers mechanically by hands, because that damages flowers and reduces the time they can stay fresh as well. Flowers that have fully blossomed make the bouquet look bigger (e.g. a blossomed rose is twice as big as a rose that is fresh and has yet to fully open its petals), but such flowers live 1-2 days at best.
Also, flowers might get smaller when their season comes to an end. Peonies are a good example of that. The good news is that when out of season peonies still might be available for order (not always, but there is a possibility; however, out-of-season peonies are smaller), whereas in the past peonies out of season used to be not available at all.
Some flowers «sound» largely, but aren’t like that in reality: e.g. some varieties of spray roses. If you’re looking for a large and voluminous bouquet, you should tell that to our manager, and we’ll offer you flowers might like.
We don’t make profit from delivery. Careful delivery by foot or by car costs exactly the amount of the prices we set.
The delivery to the exact time doesn't allow such optimisation and requires even more managing of all the processes in our studio.
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