We keep the catalogue up to date and refresh it as the seasons change. But flowers are living things: on the day of your order, a particular variety may not arrive, or may not be up to our standard. If that happens, we will contact you and suggest a close alternative, similar in colour, mood and overall effect.
The photos in our catalogue are of real Leto Flowers bouquets, made by our florists. Even so, a signature bouquet is difficult to reproduce exactly: from season to season, flowers differ in shade, size, shape and how far they have opened. We keep the style, colours and overall mood of the bouquet, but the exact mix of flowers may change.
Every bouquet is made individually. Before we start, we can send you photos of similar bouquets we have already made, so you can get a sense of the size. When your bouquet is ready, we send you a photo before delivery.
If a close match matters most, choose a monobouquet, a duo bouquet or a bouquet with a fixed set of flowers. They depend less on the season, so it is easier to match the photo. A signature bouquet is the one to choose when the Leto Flowers style matters more to you than an exact copy.
Yes. Tell us in advance and we will do our best to choose them that way. We usually pick tighter buds, so that the flowers open at home and last longer. If you need flowers that are more open, for a particular look or a photo shoot, just mention it when you order.
Tell us exactly what you would like to change: the colour, shape, fullness, wrapping or any particular detail. We will do our best to make the changes before the bouquet is handed to the courier. Please bear in mind that a bouquet can only be reworked so far without affecting the freshness of the flowers, and the delivery time may move slightly.
We don't keep ready-made bouquets on display. Every bouquet is made to order, so the flowers are fresh and the result fits what you have in mind. If you need to choose quickly, we can suggest suitable bouquets from the catalogue or send you photos of today's fresh flowers that we can make your bouquet from.
Yes. Tell us who the bouquet is for and the occasion, which colours or flowers they love or dislike, and your budget. We will suggest a few bouquets from our catalogue, or similar ones we have made, with photos. Once you have chosen, we agree any changes with you before we start.
We won't sell you a second-rate or tired flower just because it is listed for that bouquet. If the variety you want is not at its best today, we will suggest an alternative in the same colours, with a similar mood or look. To us, an honest substitute is better than an exact match that falls short.
It gives us better control over freshness and quality. A ready-made bouquet in a shop window may look lovely, but its flowers are already sitting outside ideal conditions. We make each bouquet for a particular date, purpose and address, and send you a photo of it before delivery.
Our florists check each flower's appearance, the condition of the bud, leaves and stem, and how likely it is to open. Flowers are trimmed and conditioned properly, stand in clean water and are kept chilled according to the needs of each variety. If a flower does not meet our standard, it does not go into an order.
The bouquet travels in a disposable vase with water, inside a transport box. We also put in care instructions, flower food and, if you have ordered one, a card. In cold weather we add extra insulation, so that the flowers reach the recipient safely.
Yes, standard wrapping is included. We finish bouquets with ribbon and frosted film, and for safe transport we use a disposable vase with water and a transport box. Wrapping should never compete with the bouquet, only set it off.
Re-cut the stems, remove any leaves that would sit below the waterline and put the bouquet in a clean vase of cool water. Change the water every day or every other day, and keep the flowers away from direct sun, radiators, air conditioning and fruit. Every order comes with care instructions and flower food.
Send us a photo of the bouquet on WhatsApp or Telegram, or by email. It also helps if you tell us where the bouquet was kept, whether the stems were trimmed and the water changed, and whether it stood near direct sun, a radiator or a draught. Flowers are living things, but we always look into cases like this carefully; it is never a box-ticking exercise.
Yes, we can add a Leto Flowers card and write your message on it. If you are not sure what to say, we can help you find a few words for the occasion. It is best to send your message in advance, so that we have time to prepare the card carefully before delivery.
Each variety has its own natural vase life, opens at its own pace and is more or less sensitive to conditions at home. Some open quickly and are at their best for a short, vivid moment of the season; others hold steady for several days and are a good choice for the home. If a long vase life matters to you, tell us and we will suggest more suitable flowers.
Yes. Send us your message in English and we'll write it by hand on our card: in English, in Russian, or both, if the recipient reads Russian more easily. We translate the text ourselves and show you the Russian version before the bouquet leaves the studio.
For a happy occasion, yes. In Russia an even number of flowers is taken to funerals, so bouquets for the living have an odd number. The custom matters most for small bouquets of fewer than a dozen flowers; for larger ones, an odd number is still the safe choice. If the number of flowers matters to you, mention it when you order.
We make our bouquets from fresh flowers, check their quality closely and deliver them in water. If something is not right with your bouquet, let us know within 24 hours of receiving it and send us a photo. We will look into it carefully and do our best to find a solution.
Don't worry, it will stay fresh. We make morning orders the evening before and keep them in a special flower fridge, which helps the flowers last longer. They keep just as well there arranged in a bouquet as they do as loose stems.
We are a real studio, not a marketplace. Leto Flowers is an independent floral studio in Moscow, in business since 2014. Every bouquet is made by our own florists on 2-ya Rybinskaya Street, and all the bouquets in our catalogue photos are our own work.
Yes. The bouquets and arrangements in our catalogue photos were made by Leto Flowers florists. We do not use other people's work, nor do we promise an exact copy of a bouquet from someone else's photo. Our photos show the studio's real style and standard.
Yes. If you don't know the exact address, choose ‘I do not know the delivery address’ at checkout and give us the recipient's name and phone number. Once we have confirmed the address, we will work out the delivery cost and send you a payment link.
We plan the route in advance and aim to deliver every bouquet within the agreed slot. If something unexpected happens on the road or with the recipient, we stay on top of it and keep you informed. To us, punctuality is part of good service.
Yes, as long as we have the right fresh flowers and a delivery slot is free. For same-day delivery, it is best to order before 21:00 Moscow time. After 21:00, we will suggest the earliest possible option: sometimes delivery the next day after 12:00, sometimes another arrangement that suits the situation.
Yes, always. We send you a photo of every bouquet before it leaves the studio, so even from another country you can see exactly what is being delivered. If you'd like something changed, we'll do our best to adjust it before delivery.
Yes. We deliver to homes, hotels, offices and restaurants across Moscow and the whole Moscow Region. We can keep the sender anonymous if you wish, and we brief the courier on the details of your order: the timing, the surprise and who to hand the bouquet to.
Yes. Give us the name of the hotel, the guest's full name and, if you know it, the room number. The courier calls the guest from the lobby; if there is no answer, the bouquet is left with reception under the guest's name, and we let you know that it has been handed over.
Yes. Once the bouquet is with the recipient, we will let you know. If the delivery is a surprise or there are special instructions, we brief the courier in advance.
Yes. If you would rather we didn't call the recipient beforehand, just tell us when you order. Please make sure the recipient will be at the address at the chosen time; otherwise a second delivery may be needed.
The courier waits at the address for up to 15 minutes. If the recipient cannot be reached or is not there, the bouquet goes back to the studio. A second delivery is then charged separately, so for a surprise it is especially important to plan the time and address in advance.
Yes. We never pass on your name, phone number or other personal details. If you would like to stay anonymous, just tell us. And if you do want the recipient to know who the flowers are from, we will write your message on the card.
We pack every bouquet to travel safely: with water, in a transport box and, in cold weather, with extra insulation. Our couriers are briefed on how to carry flowers carefully, not to tilt the box and never to leave the bouquet on a cold, wet or dirty surface.
We deliver across Moscow and the whole Moscow Region. Outside the MKAD (Moscow Ring Road), the delivery cost is worked out for each address, depending on how far it is from the studio. We do not normally deliver to other cities, but if your situation is unusual, message us and we will tell you whether there is a way.
Leto Flowers often works with clients living outside Russia who want to send flowers to someone in Moscow. You order in English; we confirm the bouquet, price and delivery, send you a photo before dispatch and let you know once it has been delivered. Some clients abroad have us deliver to the same person regularly, and we remember the address, preferences and important dates. Just message us on WhatsApp or Telegram (+7 905 553-67-36) or through letoflowers.com.
There are usually two: delivery within a time slot and delivery at an exact time. A time-slot delivery arrives within the period you choose, which is most often 4 hours. Exact-time delivery is planned more precisely and priced separately. For early morning, late evening or night-time delivery, a distant address or a large bouquet, we will confirm whether it is possible and what it costs.
Yes, if the address and route allow it. Exact-time delivery is priced separately, because the courier has to arrive early and wait for the right moment. For important occasions, it is best to order ahead.
Yes. You can collect your order from the Leto Flowers studio at 13, 2-ya Rybinskaya Street, Loft 29a, Moscow, by arrangement, between 9:00 and 21:00. Your own courier is also welcome, as long as the order has been placed, paid for and agreed in advance. We will send you a photo of the bouquet when it is ready and have it waiting for collection.
Ideally the day before: that gives our florists more time to choose good flowers, make the bouquet without rushing and arrange the delivery. The website takes orders around the clock, and we reply on WhatsApp and Telegram from 9:00 to 21:00 Moscow time. For same-day delivery, it is best to order before 21:00; for orders placed after 21:00, delivery is usually possible from 12:00 the next day.
Yes. Tell us the occasion and what the bouquet is for, the colours you have in mind, the flowers you love or the impression you want to make. One of our florists will make a signature bouquet in the Leto Flowers style from the fresh flowers available that day, and we will send you a photo before delivery.
Sometimes, yes. It depends on the flowers in the bouquet, whether we have the right ones, the address and how busy the studio is at the time. If you need a bouquet quickly, call us or message us on WhatsApp or Telegram, and we will suggest options that can realistically be made and delivered in time.
Yes. A manager will handle your whole order in English, from choosing the bouquet to confirming delivery, so nothing gets lost in translation. We also work with clients in other languages where we can.
Between 9:00 and 21:00 Moscow time we usually reply within 15 minutes on WhatsApp and Telegram. Messages that arrive overnight are answered from 9:00 Moscow time, so if you need the flowers soon, include the delivery date and time in your first message. For orders placed after 21:00, delivery is usually possible from 12:00 the next day.
We confirm the full price before sending you a payment link, so there are no surprises. The standard options are card payment on the website or a payment link. If your card was issued outside Russia, message us on WhatsApp or Telegram: for now, we take payments from abroad by PayPal or in cryptocurrency.
Yes, large orders are one of our strengths: XL baskets, 101 peonies, 200–300 roses, rooms filled with flowers, installations and bouquets for official occasions, all ready on time and done properly. For a large order, it's best to message us a little in advance, so we can plan the flowers and delivery.
Yes. We can deliver to the same person on a recurring basis or on key dates. We keep the address and your preferences on file, so you don't have to explain everything again.
No. All orders are paid for in full in advance (100% prepayment). You can pay on the website or via a payment link that we send you.
We take orders online and make every bouquet to order. You are welcome to come to the studio to collect an order placed in advance, but we are not a traditional flower shop with a window full of ready-made bouquets. If you would like to collect your order, choose pickup at checkout or arrange it with us.
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